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Tech Support Engineer (Fanduel) - 3053

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Tech Support Engineer (Fanduel)

  • Primary Location:
    Cluj - Napoca
  • Contract Type:
    Permanent
  • Employment Basis:
    Full-Time
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Flexible benefits of your choice

Learning and development opportunities

25 days annual leave

Customized wellbeing programs

Extended health and travel insurances

Top trending technologies

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As part of the Betfair Romania Development team, you will have the chance to work for one of the newest project allocated to our Center of Excellence. FanDuel Group is a collection of brands operating at the intersection of sports, gaming, tech, and entertainment. FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon, Scotland and Romania.

Your mission will be to give sports fans experiences they can't wait to share with their friends

 

Role Summary

The Techsupport Engineer is an individual who will be the first point of contact for all end-user incident and request management. The role is hands-on in managing our end-user requests, issues and problems and help with deployment and support of our corporate systems.

This role is for a dedicated, self-motivated, technical professional with a strong customer service focus. The purpose of the role is to provide a high level of technical support for the existing Windows and Apple-based infrastructure, hardware and software as well as mobile phones, printers etc to our end users across all sites. The individual is responsible for providing a world-class level of customer service and IT Support for our business. In addition, to support, the role may also involve procurement of IT hardware and software as required for the end-users as well as dealing with vendors and suppliers.

General knowledge and understanding of IT Support environments with some previous experience or background in this area is desirable.

 

Key Responsabilities

  • Providing proactive support for all our colleagues via various methods (walk-ups, desk side, remote, phone support etc)
  • Support all IT systems and facilities in the assigned office, supporting all the users with a myriad of systems including Video Conferencing, bespoke conference rooms, meeting rooms, TV, AV etc.
  • Supporting the end-users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end-users
  • Investigating and resolving as many incidents as possible, taking ownership of issues, co-ordinating multiple support teams when required, and communicating effectively to users throughout;
  • Taking responsibility for logging all reported incidents, and contributing to root cause analysis in order to improve service on an on-going basis.
  • Managing all end-user requests ensuring that the relevant approvals have been obtained as per defined processes and policies
  • Working to a high standard of service management, with an emphasis on customer service, documentation & availability
  • Proactively maintaining the infrastructure to prevent failures/issues and improve performance, availability and resilience.
  • Escalating issues as necessary to the other teams, without losing the ownership of the overall issue
  • Responsible for learning and executing of ALL internal processes and procedures related to the Techsupport department and ensuring they are followed, with deviations being reported or escalated as required.
  • Maintaining a record of all end-user devices issued by or returned to the IT team on the IT Asset Register
  • Maintain a good stock of general IT kit and peripherals for the user base and place orders for equipment as and when required following the standard procedures for procurement

 

Key Skills:

  • Good general IT knowledge and awareness of the latest technologies related to End User environments
  • Microsoft Office – installation and troubleshooting knowledge
  • Microsoft Outlook knowledge
  • Very good hardware knowledge in PCs, Laptops, Printers and other devices
  • Excellent customer-facing skills
  • Quick learner with a willingness to develop technical skill sets
  • Excellent written and verbal communications skills
  • Ability to prioritise and focus under pressure

 

Desirable:

  • Some skills or basic awareness of the following industry-standard products including Windows 8/Windows 7, Active Directory, Exchange 2003/2010, Outlook 2010/2013, Office 365, MS Lync, SCCM, Casper, follow-me printing and Multiple Web browsers;
  • Some knowledge in supporting multiple Mobile device platforms, iOS/Windows 8, Android
  • Some Networking experience is desirable
  • At least one year experience in IT Support or Customer Support environments

 

What you can expect:

  • An open and collaborative team who value and respect each other
  • An autonomous environment where you are empowered to make decisions
  • 25 days of annual leave;
  • Share save scheme and „Flexible Benefits” of your choice;
  • Private health insurance (includes dental insurance and health assessments);
  • Excellent development opportunities including online and in-house training, access to thousands of courses online through ‘Udemy'
  • Working from home options

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.
By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective roles within our company.

 


 
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Location
Cluj - Napoca
Blvd. 21 Decembrie 1989, no. 77, The Office building, Betfair Romania Development, Entrance A, 4th Floor, Cluj, Romania, 400124
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This is who we are

Betfair Romania Development is the development powerhouse behind the FTSE 100 company Flutter Entertainment, located in Cluj-Napoca, Romania, since 2009.

We’re the employer of choice for over 900 highly skilled people in a wide range of Programming Languages, Information Security & Governance, Product & Program Management and Sports Operations.

We support an agile environment where bold ideas meet online innovation as the teams deliver excellence worldwide through 7 main project streams: Gaming, Customer Management, Infrastructure, Security, Data Warehouse, Marketing, and Risk & Trading.

EXPERIENCE DIFFERENT

We’re an international family of the talented and the brave. If you’re tired of business as usual and want to create something new, you’ll love it here. Quick-thinking, adaptable and disruptive, we believe the future is what you make it. Think Betfair. Experience Different.

This is your Challenge

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.