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Product Executive - Sportsbet - 7715

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Product Executive - Sportsbet

  • Primary Location:
    Cluj - Napoca
  • Contract Type:
    Permanent
  • Employment Basis:
    Full-Time
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Flexible benefits of your choice

Learning and development opportunities

25 days annual leave

Customized wellbeing programs

Extended health and travel insurances

Top trending technologies

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Position Summary

Reporting to the Lead Product Manager, as the Product Executive, you will be responsible for developing the product experience for customer touchpoints at all stages of the Customer Lifecycle, and supporting other key Product initiatives aligned to customer benefit and the strategic goals of our brand.

Based on customer needs and business opportunities, you will work with the wider Product Team, Technology, Customer Operations, Data, Marketing teams and others to deliver a customer obsessed, world class product experience for Sportsbet.

You will be obsessed with how our customers interact with our products, using data and insights to ensure we solve customer problems and testing and validating hypotheses to develop a pipeline of compelling products that will help to deliver an unmistakable brand experience that embeds simplicity in all journeys.

 

KEY ACCOUNTABILITIES

Customer Obsessed

  • Clearly articulate customer problems and opportunities in the market to be addressed using customer feedback, data, market analysis and research as inputs 
  • Creatively explore ways to solve these customer problems and opportunities by working closely with design 
  • Define MVP for initiatives, managing trade-offs between suite of possible functionality, time and cost to market. 
  • Influence and approve the design and requirements gathering phases with technology, ensuring alignment to solving customer problems 
  • Prioritise the delivery of features and bugs across the portfolio and explain the ‘why' behind these decisions 
  • Define success metrics and proactively report and analyse performance 

Lifecycle management & Optimisation

  • Ongoing reporting of products in market through data, feedback via research and customer facing teams to ensure performance is optimised
  • Work closely with other teams, particularly Customer Operations, to identify opportunities and improve customer experience and deliver product performance. 
  • Measure performance against success metrics and implement go to market activities to drive performance where necessary.
  • Create a clear pathway for optimisation of products and articulate value opportunity. 
  • Co-ordinate competitor and market activity monitoring and continuously assess strengths, weaknesses, and opportunities for our products.
  • Ensure all initiatives have defined customer needs, clearly articulated value impact and time-based success metrics that are agreed with key stakeholders.
  • Collaborate with stakeholders to define & communicate the customer outcomes.

 

KEY REQUIREMENTS

Behavioural Competencies

You will be: 

  • Customer Obsessed: Champions the needs of customers and the importance of exceeding expectations. Prioritises customer satisfaction and builds commitment in others to provide outstanding service.
  • A Wagering Expert: Understanding of how the wagering category functions; including product, key regulatory landscape, key competitors, how value is created and captured.
  • Excellent at Communicating: Ability to establish a clear and compelling narrative that simplifies intent/opportunity, creates relevance for identified audiences, builds confidence and encourages support. 
  • Passionate to learn and grow: Displays a growth mindset and is prepared to fail in aid of learning and developing; shows an active desire to learn new things and take on new challenges.
  • Commercially & data savvy: Ability to understand the commercial impact and value of products and under the levers to pull to drive performance. Confident interpreting data for insights.
  • Nimble: Is energised by new and unfamiliar situations and quickly adapts; open to new ideas and ways of working; proactively shares lessons learned across the organisation.

 

Education & Experience

  • Bachelor degree (Marketing, Commerce/Business, Computer Science or technology related) or equivalent practical experience.
  • Experience in customer facing role with track record of solving customer problems
  • Experience working in a cross-functional team
  • Experience in project management, coordinating delivery in specified timelines. 

 

What you can expect:
  • 25 days of annual leave
  • Sharesave scheme
  • „Flexible Benefits” of your choice
  • Private health insurance (includes dental insurance and health assessments)
  • Free parking
  • Thousands of courses online through ‘Udemy'

 

Ways of working:

Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them;

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record.If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective Paddy Power Betfair role.

 

 


 
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Location
Cluj - Napoca
Blvd. 21 Decembrie 1989, no. 77, The Office building, Betfair Romania Development, Entrance A, 4th Floor, Cluj, Romania, 400124
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THINK BETFAIR

We are the largest technology and shared services hub of Flutter Entertainment Plc, an FTSE 100 company, with over 1,000 people powering the world’s leading brands in sports betting, gaming and entertainment.

Over 18 million customers worldwide enjoy the exciting, immersive and safe experiences delivered by our teams in Cluj-Napoca operating a unique portfolio of diverse proprietary brands such as Betfair, PokerStars, Paddy Power, FanDuel or SportsBet.

EXPERIENCE DIFFERENT

We’re home to the talented and the brave. If you’re tired of business as usual and want to create something new, you’ll love it here.

Just like our brands are leaders at global scale, that is the standard we hold up to when it comes to the opportunities we offer to our people, ensuring they have everything they need to succeed.

At Betfair Romania Development, one thing is for sure: you will experience different. Quick-thinking, adaptable and disruptive, we believe the future is what you make it.

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