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HR Customer Experience Support Partner - Flutter Group - 6667


HR Customer Experience Support Partner - Flutter Group

  • Primary Location:
    Cluj - Napoca
  • Contract Type:
  • Employment Basis:

Flexible benefits of your choice

Learning and development opportunities

25 days annual leave

Customized wellbeing programs

Extended health and travel insurances

Top trending technologies

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Role overview:

HR at Flutter is currently undergoing an exciting transformation, implementing Workday as the people technology platform across three divisions, and establishing a cross-divisional Global HR Operations team to support Flutter to drive first-class HR delivery and support for Flutter's employees. This includes a new virtual Global Customer Experience Support team to act as the front line for Flutter's people for all things HR.

There is an exciting opportunity for a Support Partner to join this newly formed virtual global team and play a crucial role in managing and resolving HR queries from Flutter's people as they arise. They will be responsible for guiding employees on how to use their new HR systems and processes effectively and driving operational excellence in HR.

This team will be delivering HR support through Workday's support tool, Workday Help, answering a range of “How do I?” questions and queries and supporting transactions for Flutter's people across the employee lifecycle from hire to retire.



  • A member of the Global HR Customer Experience support team that will act as the go-to resource for “How do I?” questions that are sent through the Workday Help case management tool, for the majority of employee populations across 25+ markets, providing them with an excellent, best-in-class experience.
  • Manage and process HR hire to retire transactions in Workday, including complex Workday transactions and mass data uploads, gathering the appropriate level of information to correctly process as required and in alignment with established Flutter practices.
  • Responsible for escalating employee queries to the appropriate teams when In-Country, escalated or specialist support is required.
  • Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location or process-specific.
  • Provide support to specific HR-led projects and/or initiatives as cascaded down from Global HR Customer Experience management.
  • Collaborate with other Global HR Customer Experience Support Partners to deliver a consistent, high-quality employee experience whilst maintaining compliant with Flutter standards and business expectations.
  • Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
  • Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.


Skills and Capabilities: 

  • Experience working within a customer service environment.
  • Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
  • Proven ability to support employees across the globe, taking into account local nuances preferred.
  • Demonstrated ability to maintain confidentiality, and manage sensitive data and/or employee matters.
  • Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).
  • Excellent written communication skills.
  • Analytical mindset with ability to identify and solve problems as required.
  • Focused on employee experience and efficient process delivery.


What you can expect:

  • 25 days of annual leave;
  • Sharesave scheme;
  • ”Flexible Benefits” of your choice;
  • Private health insurance (includes dental insurance and health assessments);
  • Free parking;
  • Thousands of courses online through ‘Udemy'


Ways of working:

Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them;

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record.If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective role within the company.

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Cluj - Napoca
Blvd. 21 Decembrie 1989, no. 77, The Office building, Betfair Romania Development, Entrance A, 4th Floor, Cluj, Romania, 400124


We are the largest technology and shared services hub of Flutter Entertainment Plc, an FTSE 100 company, with over 1,000 people powering the world’s leading brands in sports betting, gaming and entertainment.

Over 18 million customers worldwide enjoy the exciting, immersive and safe experiences delivered by our teams in Cluj-Napoca operating a unique portfolio of diverse proprietary brands such as Betfair, PokerStars, Paddy Power, FanDuel or SportsBet.


We’re home to the talented and the brave. If you’re tired of business as usual and want to create something new, you’ll love it here.

Just like our brands are leaders at global scale, that is the standard we hold up to when it comes to the opportunities we offer to our people, ensuring they have everything they need to succeed.

At Betfair Romania Development, one thing is for sure: you will experience different. Quick-thinking, adaptable and disruptive, we believe the future is what you make it.