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Associate Operations Executive - FanDuel - 8464

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Associate Operations Executive - FanDuel

  • Primary Location:
    Cluj - Napoca
  • Contract Type:
    Permanent
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Flexible benefits of your choice

Learning and development opportunities

25 days annual leave

Customized wellbeing programs

Extended health and travel insurances

Top trending technologies

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The Team 

This is a key role working within the Gaming Operations team. The team is focused on the smooth operation of our Gaming products with responsibility for a wide range of areas including content management, promotional set-up, working closely with our platform providers and regulators on their requirements, aligning with internal and external testing teams, aligning with development timelines for releases, and looking for automation opportunities and process improvements that enable us to scale without requiring additional manual processes.

Role Summary

The role will report into the Gaming Operations Delivery Manager. Specifically, you will perform activities across the following main areas: portal and content management. The Operations Executive will work closely with technical, product management and marketing members of our organization, therefore strong communication skills are important. Tasks require a strong attention to detail and ability to work under tight deadlines.

 

Key Responsibilities 

  • Contribute to overall Gaming, FanDuel, Stardust and Mohegan Sun operational performance.
  • Manage Responsible for the display of all aspects of FanDuel, Stardustand Mohegan Sun Gaming desktop and mobile presence. Content management of web and mobile sites; game launches, and use of specialized backend systems like Prismic, JIRA, Confluence. Maintain a consistent look and feel throughout all products. Track and report on all site metrics.
  • Generate and add information to detailed reports providing support on player issues and background checks, including gameplay checks and player behaviours.
  • Act as a customer for product and technology teams on the backend tools used day to day. Work cooperatively to define scenarios and requirements on how operational efficiency can be increased. 
  • Focus on driving results and problem solving on a daily basis.
  • Contribute to best practices for operational execution.
  • Contribute to planning excellence by providing input on what to improve and which processes to onboard as a team.

 

Essential Skills & Experience 

  • Exceptional communication, organizational skills and problem-solving skills.
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment.
  • Experience in using multiple reporting tools.
  • Experience in understanding and impacting customer behaviour. 
  • Analytical, familiar with interpreting data leading to valuable, actionable insights.
  • Proven ability to build consensus and work effectively within a cross-departmental team. 
  • High degree of resilience, perseverance, focus and commitment is essential.
  • Collaboration, team spirit - works with others across the organisation to get things done.
  • Stakeholder Management.
  • Excellent English skills.

 

Desirable Skills & Experience 

  • Experience working with 3rd party content providers. 
  • Experience in Marketing planning and Product planning/development. 
  • Knowledge of using gaming software, specifically Prismic, JIRA and Confluence.

 

Education, Qualifications & Experience 

  • Recommended 1 year experience on their process, in previous role.
  • Proven skills and experience on issue resolution is a distinct advance.

 

What can you expect:

  • 25 days of annual leave;
  • Sharesave scheme;
  • „Flexible Benefits” of your choice;
  • Private health insurance (includes dental insurance and health assessments);
  • Free parking;
  • Thousands of courses online through ‘Udemy';
  • Working from home options.

 
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Location
Cluj - Napoca
Blvd. 21 Decembrie 1989, no. 77, The Office building, Betfair Romania Development, Entrance A, 4th Floor, Cluj, Romania, 400124
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THINK BETFAIR

We are the largest technology and shared services hub of Flutter Entertainment Plc, an FTSE 100 company, with over 1,000 people powering the world’s leading brands in sports betting, gaming and entertainment.

Over 18 million customers worldwide enjoy the exciting, immersive and safe experiences delivered by our teams in Cluj-Napoca operating a unique portfolio of diverse proprietary brands such as Betfair, PokerStars, Paddy Power, FanDuel or SportsBet.

EXPERIENCE DIFFERENT

We’re home to the talented and the brave. If you’re tired of business as usual and want to create something new, you’ll love it here.

Just like our brands are leaders at global scale, that is the standard we hold up to when it comes to the opportunities we offer to our people, ensuring they have everything they need to succeed.

At Betfair Romania Development, one thing is for sure: you will experience different. Quick-thinking, adaptable and disruptive, we believe the future is what you make it.

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